FAQ

How much do I pay for postage? 

Here at TrainerRoo we believe you should only have to pay for the item you purchase. All items brought from our website are shipped within the UK for free, using Royal Mail. Once your item has been posted we will provide you with a tracking number so you can watch the item travel to your location.  

I have purchased an item when will it be dispatched? 

All items brought before 2100hrs will be dispatched the following working day. 

Can I return an item?

We provide a 14 day return policy for you to return the product. The product MUST be in the same condition from purchase and the buyer will have to pay for their return postage. Please make contact with us via trainerroo1@gmail.com if you would like to return an item. 

Can you source me trainers that aren't on your website? 

Yes of course we can. Please use our source form which you can find at the top of this page. Fill in the details and we will get back to you within 24hrs. 

I live outside the UK can I still purchase one of your items? 

At this time we are only shipping to the UK from our website. However if you live somewhere else please make direct contact and we can look at options to get the item delivered to your location. We provide a 14 day return policy for you to return the product. The product MUST be in the same condition from purchase and the buyer will have to pay for their return postage. Please make contact with us via trainerroo1@gmail.com if you would like to return an item. 

Are all the trainers authentic?

Yes! All our trainers are authentic as we purchase our stock from reputable suppliers or get them authenticated by Legit App if we have purchased trainers from a private seller. You can purchase trainers with us safely knowing they are authentic. 
We understand the trust you give when parting with your hard earned cash. Here at TrainerRoo we haven’t just made this website and started selling trainers this is something that we have built over time with customers all over the world buying trainers from us. We wanted to share some feedback we have been given over the past year so you can feel confident that you are making the right choice when purchasing from TrainerRoo